• I want to use my own modem. What requirements does it need to meet?

  Bringing your own modem? Ensure your device meets the technical requirements for welo internet, including DOCSIS 3.1, IPv6 support, and AQM.Few readers

• Other than the welo WiFi Gateway, what equipment definitely works with welo internet?

  Bringing your own hardware? Check our official list of tested, verified, and approved modems and gateways that work with welo internet.Few readers

• If I’m using my own modem, how do I activate it with welo?

  Going the bring-your-own-modem route? Follow these simple steps to activate your personal equipment and get connected to welo internet.Few readers

• Can I use my own modem with welo internet, instead of equipment from welo?

  Weigh your options before using your own gear. Compare the perks of the welo WiFi Gateway against the DIY support limits of using a third-party modem.Few readers

• What do I need to know about setup, outages, and support if I’m using my own modem?

  Bringing your own hardware to welo? Learn how activation works, how to check for outages, and what falls under our 24/7 support vs. DIY troubleshooting.Few readers

• I signed up for welo internet planning to use my own modem, but I changed my mind. Can I still switch to using welo equipment?

  Changed your mind about using your own modem? Learn how easily you can switch to a leased welo WiFi Gateway at any time by contacting support.Few readers

• I switched to using my own modem. How do I return the welo WiFi Gateway, and how long do I have to return it?

  Switched to using your own modem? Learn how to return your unused welo WiFi Gateway and find out the return deadline.Few readers

• I have a welo WiFi Gateway, but want to switch to my own modem. How do I do this?

  Connect with welo chat support to activate your personal modem. Find out how to submit your MAC address and how the 24-hour transition window works.Few readers

• Can I get help from welo chat support if I’m using my own modem?

  Yes. But not totally yes. When you’re setting up your own modem and getting connected to the welo network, our chat support team can help make sure everything’s properly connected on our side. And if things get weird along the way, we’ll do our best to help sort it out remotely. But, keep in mind that our 24/7 tech support for equipment only applies to WiFi Gateways and WiFi Extenders rented from welo. If you’re using your own equipment, internal hardware issues, firmware updates, and securityFew readers

• I already own a modem. Can a welo tech install it for me?

  Our field technicians cannot install customer-owned modems. Learn how to set up your personal hardware and how to get remote help via chat.Few readers

• I’m using my own modem with welo internet, but want to switch to a welo WiFi Gateway. How do I do this?

  Contact welo support via chat to order your new WiFi Gateway. Find out how the activation timeline works and when your old modem will stop working.Few readers

• What happens if I don’t return my welo WiFi Gateway after switching to my own modem?

  Avoid unexpected fees! If you're switching to your own modem, find out what happens if you don't return your rented welo WiFi Gateway on time.Few readers