What happens if I don’t return my welo WiFi Gateway after switching to my own modem?

Not to be dramatic, but if our equipment doesn’t make its way back to us, you’ll be charged for it. 

Here’s what to expect if our gateway ghosts us:

• Reminder emails. We’ll let you know the equipment still hasn’t been returned, along with the final deadline to send it back.
• Charges kick in. If we still don’t receive the equipment by the deadline, the applicable equipment charges will be added to your account. (We’ll send an email confirming the exact amount of the unreturned gear.)

Updated on: 06/16/2026