I switched to using my own modem. How do I return the welo WiFi Gateway, and how long do I have to return it?

Swapping to your own modem means you’ll need to send back your welo equipment within 30 days of connecting your own modem to avoid equipment charges. We’ll email you with all the return instructions, including the deadline.

Pro tip: Get the return started within 7 days of connecting your own modem.

Updated on: 06/16/2026