• How to install the Wifi 6 Gateway (modem and router)

  Get the best WiFi signal. Learn how to install your welo gateway and where to place it for optimal speeds. Setup now!Featured

• What modems and routers do you use?

  Learn about the Sagemcom gateway and Adtran 841-t6 extender. Discover how welo uses WiFi 6 and Plume technology to manage your home network.Featured

• First-time plug-in: Possible issues when setting up your equipment.

  welo equipment not working on the first try? Verify your cable connections, check your gateway's lights, and follow our reset steps. Read the full guide!Featured

• My internet stopped working.

  welo internet not working? Start by checking your gateway's signal lights and performing a factory reset. If you're still offline, chat with us for help!Featured

• Does the use of devices such as power bars and surge protectors interfere with my wifi?

  Can surge protectors slow down your WiFi? Learn how power bars and smart plugs cause interference and when to replace them to boost your signal.Popular

• How to get access to my router’s settings.

  Need to change your router settings? Use the Plume Home app or contact welo Support via chat if you don't have a smartphone. Learn more here.Some readers

• What internet speed do I need?

  Choosing an internet plan shouldn’t feel like a pop quiz. You just need a speed that fits how you live online. Figure out which speed is right for you here.Some readers

• Does welo internet use fiber?

  Discover how welo's hybrid network uses both optical fiber and coaxial cable to bring high-speed internet to your home. Read our guide today!Some readers

• How to Change Your WiFi Name and Password: Quick and Easy Steps to Personalize Your Network 🚀

  Ready to give your WiFi network name a refresh? Or looking to update your network password to ward off WiFi leeches? Get to know how here!Some readers

• What tools can I use to monitor my internet connection?

  Experiencing connection issues? Learn how to check the status page for local outages and run accurate hardwired or Plume App speed tests.Few readers

• Does welo offer static public IP addresses?

  welo does not offer static public IP addresses. Ours are dynamic and have enhanced security. Learn more about what this means and how it benefits you.Few readers

• How do I set up my welo WiFi extender?

  Learn how to set up your gateway, verify your network in the Plume Home app, and position your welo WiFi extenders to build a fast mesh network.Few readers

• How to identify speed issues

  Suspect slow internet? Learn how to conduct a hardwired speed test and use the Plume Home app to check your network. Get more info here!Few readers

• How do I update my router’s firmware?

  Keep your welo home Wi-Fi secure and reliable. Learn about how your welo firmware is updated for a smoother, more stable network experience.Few readers

• How do I set parental controls on my network?

  Create person profiles, filter content, and schedule internet timeouts across all family devices using the Plume Home app on your welo network.Few readers

• I want to use my own modem. What requirements does it need to meet?

  Bringing your own modem? Ensure your device meets the technical requirements for welo internet, including DOCSIS 3.1, IPv6 support, and AQM.Few readers

• Other than the welo WiFi Gateway, what equipment definitely works with welo internet?

  Bringing your own hardware? Check our official list of tested, verified, and approved modems and gateways that work with welo internet.Few readers

• If I’m using my own modem, how do I activate it with welo?

  Going the bring-your-own-modem route? Follow these simple steps to activate your personal equipment and get connected to welo internet.Few readers

• Can I use my own modem with welo internet, instead of equipment from welo?

  Weigh your options before using your own gear. Compare the perks of the welo WiFi Gateway against the DIY support limits of using a third-party modem.Few readers

• I signed up for welo internet planning to use my own modem, but I changed my mind. Can I still switch to using welo equipment?

  Changed your mind about using your own modem? Learn how easily you can switch to a leased welo WiFi Gateway at any time by contacting support.Few readers

• I switched to using my own modem. How do I return the welo WiFi Gateway, and how long do I have to return it?

  Switched to using your own modem? Learn how to return your unused welo WiFi Gateway and find out the return deadline.Few readers

• What do I need to know about setup, outages, and support if I’m using my own modem?

  Bringing your own hardware to welo? Learn how activation works, how to check for outages, and what falls under our 24/7 support vs. DIY troubleshooting.Few readers

• I have a welo WiFi Gateway, but want to switch to my own modem. How do I do this?

  Connect with welo chat support to activate your personal modem. Find out how to submit your MAC address and how the 24-hour transition window works.Few readers

• I’m using my own modem with welo internet, but want to switch to a welo WiFi Gateway. How do I do this?

  Contact welo support via chat to order your new WiFi Gateway. Find out how the activation timeline works and when your old modem will stop working.Few readers

• I already own a modem. Can a welo tech install it for me?

  Our field technicians cannot install customer-owned modems. Learn how to set up your personal hardware and how to get remote help via chat.Few readers

• Can I get help from welo chat support if I’m using my own modem?

  Yes. But not totally yes. When you’re setting up your own modem and getting connected to the welo network, our chat support team can help make sure everything’s properly connected on our side. And if things get weird along the way, we’ll do our best to help sort it out remotely. But, keep in mind that our 24/7 tech support for equipment only applies to WiFi Gateways and WiFi Extenders rented from welo. If you’re using your own equipment, internal hardware issues, firmware updates, and securityFew readers

• What happens if I don’t return my welo WiFi Gateway after switching to my own modem?

  Avoid unexpected fees! If you're switching to your own modem, find out what happens if you don't return your rented welo WiFi Gateway on time.Few readers