• Can I use my own modem or router?

  welo provides a free WiFi gateway, as you can't use your own modem. Want to use your own router? See how to bridge your equipment here.Featured

• What modems and routers do you use?

  Learn about the Sagemcom gateway and Adtran 841-t6 extender. Discover how welo uses WiFi 6 and Plume technology to manage your home network.Featured

• My internet stopped working.

  welo internet not working? Start by checking your gateway's signal lights and performing a factory reset. If you're still offline, chat with us for help!Featured

• How to install the Wifi 6 Gateway (modem and router)

  Get the best WiFi signal. Learn how to install your welo gateway and where to place it for optimal speeds. Setup now!Featured

• First-time plug-in: Possible issues when setting up your equipment.

  welo equipment not working on the first try? Verify your cable connections, check your gateway's lights, and follow our reset steps. Read the full guide!Featured

• How to Change Your WiFi Name and Password: Quick and Easy Steps to Personalize Your Network 🚀

  Ready to give your WiFi network name a refresh? Or looking to update your network password to ward off WiFi leeches? Get to know how here!Popular

• What internet speed do I need?

  Choosing an internet plan shouldn’t feel like a pop quiz. You just need a speed that fits how you live online. Figure out which speed is right for you here.Few readers

• How to get access to my router’s settings.

  Need to change your router settings? Use the Plume Home app or contact welo Support via chat if you don't have a smartphone. Learn more here.Few readers

• What tools can I use to monitor my internet connection?

  Use these handy diagnostic tools to check for outages or to accurately test your internet speed. See how to use them here.Few readers

• Does welo offer static public IP addresses?

  welo does not offer static public IP addresses. Ours are dynamic and have enhanced security. Learn more about what this means and how it benefits you.Few readers

• Does the use of devices such as power bars and surge protectors interfere with my wifi?

  Can surge protectors slow down your WiFi? Learn how power bars and smart plugs cause interference and when to replace them to boost your signal.Few readers

• How do I set parental controls on my network?

  Personalize individual profiles in seconds. It’s simple, easy, and flexible to manage. Get started using the Plume Home App. Start now.Few readers

• How do I set up my welo WiFi extender?

  Set up your welo WiFi extender with ease! Connect your gateway, download the Plume Home app, and follow our guide to expand your home coverage.Few readers

• How to identify speed issues.

  Suspect slow internet? Learn how to conduct a hardwired speed test and use the Plume Home app to check your network. Get more info here!Few readers

• Does welo internet use fiber?

  Discover how welo's hybrid network uses both optical fiber and coaxial cable to bring high-speed internet to your home. Read our guide today!Few readers

• How do I update my router’s firmware?

  Keep your welo home Wi-Fi secure and reliable. Learn about how your welo firmware is updated for a smoother, more stable network experience.Few readers