• How do I contact a customer service agent?

  welo Support is available 24/7, 100% digitally through online chat. It's super simple to get help from a real team member. Connect here.Featured

• Are there activation, installation, or basic equipment fees?

  Nope! At welo we don’t do random fees. Our prices are easy to understand, with everything wrapped into one simple number. Learn more here.Few readers

• How does the installation work?

  welo installation is simple! Get online in 1–3 days with a self-install kit or a technician visit. Get more information about installation here.Few readers

• How do I activate the internet?

  If you’ve received your equipment, you should have also received an email letting you know your services have been activated. Learn more here.Few readers

• When will I get my activation date?

  Curious about your start date? welo activates your service based on delivery or your tech appointment. See how we notify you when you're live.Few readers

• I have received my welo equipment! What’s next?

  If you have your equipment in hand, you should be ready to get connected immediately. See how in this article.Few readers

• How long does it take to get welo internet?

  Getting online with welo can take anywhere from 1 to 3 days depending if you are eligible for self install or not. Get more information here.Few readers

• How do I move up my activation date?

  Want your welo internet sooner? Chat with us to move up your activation date! Self-installers can activate early, while tech visits can be rescheduled.Few readers

• Why can’t I call Customer Care?

  Get real-human support in minutes via phone or computer. Start with our digital-first chat, and we’ll connect you to a phone agent if needed.Few readers

• Does welo use refurbished equipment?

  Receive refurbished gear? welo equipment is rigorously tested to ensure it's ready for your home. Read about our sustainability process here!Few readers

• Do you take care of the unsubscription from my current provider?

  Switching to welo? You’ll need to contact your current provider to cancel your old service. Follow our easy guide to ensure a smooth transition. Start here!Few readers

• Will a technician come to install my welo equipment?

  A technician visit is only needed to install a coaxial cable. See in this article if you may be eligible for a remote activation without the need of a technician.Few readers

• When do I have to cancel my subscription to my previous internet provider?

  Ready to switch to welo? Only cancel your current internet once you have your welo activation date. Chat with us if you need to confirm your start date!Few readers

• Is your internet service stable?

  You deserve uninterrupted access to the internet. That’s why welo is always working to keep your speeds stable and your service reliable. See more here.Few readers

• Can I keep an email address that I have with my current provider?

  Don't lose your emails! Find out if your current provider allows you to keep your address after canceling and how to avoid future issues. Check our tips!Few readers

• How do I use a welo promo or referral code during checkout?

  Using a welo promo code? Enter it during checkout to see the green notification box. Referral discounts apply after 60 days of service.Few readers

• Resolve a concern

  We always want to hear about ways we can improve. If you have an issue that needs fixing or an idea to make welo better, reach out to support via chat.Few readers

• 60-day guarantee

  Try welo risk-free! First-time customers can cancel within 60 days for a full refund. Get started today and experience better internet.Few readers

• How do I reschedule my appointment?

  Life happens! If you need to move your welo install date, contact our support team via chat. Get rescheduled today!Few readers

• How we use Multi-factor authentication (MFA) to protect your account.

  Protect your welo account with Multi-Factor Authentication (MFA). We use SMS and email codes to verify it’s you—and not an evil twin or pesky imposter.Few readers