Articles on: Self-Install

How to set up my welo equipment after it arrives

If you have your equipment in hand, you should be ready to get connected immediately. Here’s how:

  1. Check for an email confirming that your welo services have been activated. This message should have come through on the day you received your equipment - whether by mail or technician. 
    • Can’t find your activation confirmation email? Send a chat to welo Support to confirm activation. You can do that here on the Support Hub.
  3. Once you’ve confirmed your services are activated, follow the installation instructions included with your equipment. You can also find them here.


Appointment FAQs
  • If you need to rebook your tech appointment, reach out to welo Support, we’ll see what we can do to accommodate your request and (hopefully) get you moved to a better time.
    •  You can do that here on the Support Hub. 
  • If you accidentally no-show for your appointment, welo Support can help, a new request will have to be submitted and your next appointment will be scheduled for a later date.
    • You can do that here on the Support Hub.

Updated on: 09/29/2026