How can I add or change my payment method?
You can easily add or change your payment details in your welo Account Hub. Here’s your how-to guide:
Add a new payment Method
Step 1: Log in to your Account Hub
- Click through to account.joinwelo.com.
- Enter the email address and password associated with your welo account.
- Click Log in to be directed to your personal Account Hub.
Step 2: Access the Billing Section
- Once in the Account Hub, the Billing section will be located next to the Summary tab on the left side of the page.
Step 3: Add a New Payment Method
- Click the Payment Methods tab located on the left side next to the Invoices tab.
- Click on the Add a New Credit Card button located at the bottom right of the page.
- Enter the necessary information to set up your new payment method.
- Click Confirm to add this new payment method to your account.
For more information on accepted payment methods, please visit: What are the accepted payment methods?
Delete an Existing Payment Method
Before we get started, take note: you MUST have at least one payment method on file. Before attempting to delete a payment method, make sure you input your new one.
- On the Billing page, click the Payment Methods tab located on the left side next to the Invoices tab.
- Find the payment method you would like to delete, then navigate right to the Action column and click the Delete button.
If you need assistance or have other questions regarding payment methods, reach out to us on the Support Hub.
Updated on: 02/04/2026