Can I use my own modem or router?

Can I use my own modem?

We want to make sure you have the best internet experience possible with the best technology fit for our service. That’s why every welo plan comes with a high-speed gateway included at no additional cost. 

Why do we do this?

• Pro-Level Reliability: Using our specific gateway ensures you get the most reliable, high-quality performance throughout your home.
• Zero-Stress Setup: Our gear is designed for an easy self-installation.
• No Technical Hassle: You don't have to call us to register a MAC address or worry about compatibility.
• Enhanced Support: It gives us network-level visibility to ensure your home connection is running at its peak.

If you still want to use your own modem, we will need to be sure it is compatible with our network.  To learn more about using your own modem, please chat with a welo agent by clicking here.

Can I use my own router? 

Sure, you can use your own router instead of the one built into our gateway, but we’ll just need to verify it works reliably on our network.

Just so you know:

• The gateway is included at no extra cost with your welo plan, so using your own router won't lower your monthly bill.
• You’ll also lose access to all the built-in Plume features, like advanced parental controls, WiFi management through the Plume Home App, and the automated network security.

If you still want to connect your own, please click here to contact a welo agent for assistance.

Updated on: 01/29/2026