> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.joinwelo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When to cancel your old internet service after activating welo internet

The real answer? It depends. 

When you sign up for welo, we’ll send you an email letting you know your activation date. When we do, make sure you contact your current service provider to let them know that you’ll no longer need service with them as of your activation date with welo.
Haven’t received an activation date? The welo Support team can send you your date. Reach out via chat here. [You can do that here on the Support Hub.](#open-chat).