> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.joinwelo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What do I need to know about setup, outages, and support if I’m using my own modem?

Going the bring-your-own-modem route is totally doable. But these things are worth knowing before you plug in:

**While you’re getting set up**
During setup, our team will confirm your modem’s MAC address to make sure everything’s connected properly.

**If there’s an outage**
Hop on chat and we’ll check if there’s a local service outage. Our support team will let you know if it’s a network issue.

**If you need support**
We're here to help make sure your welo connection’s doing its thing. But our 24/7 tech support for equipment only applies to WiFi Gateways and extenders rented from welo. If you’re using your own equipment, internal hardware issues, firmware updates, and security vulnerabilities are all DIY territory.