> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.joinwelo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# If I’m using my own modem, how do I activate it with welo?

So you’re going the bring-your-own-modem route. Valid. Here’s how to get it up and running with welo:

* Hop on chat with welo support to make sure your modem meets our __hardware requirements__.
* Give us your  account number and your modem’s MAC address (that 12-digit code usually hiding on a sticker underneath the modem).
* Turn on your modem and connect a computer using an Ethernet cable.

**Small but important detail**
If you currently have a welo WiFi Gateway, you’ll need to send it back to us. Don’t worry, we’ll email you all the return details.