How we use Multi-factor authentication (MFA) to protect your account.

We use Multi-Factor Authentication (MFA) to protect your account and verify your identity.

When you reach out to welo Support about anything account related, we’ll send you a code via SMS or email to make sure you are really you.

What’s Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is a multi-step login process that prompts users to enter more information than just a password to confirm their identity. For example, along with the password, users might enter a code sent to their email, answer a secret question, or scan a fingerprint. 

What are the benefits of MFA?

• Quick and convenient verification when chatting with Customer Care.
• Protects your user data and online interactions.
• Safeguards your account from sneaky imposters, pesky doppelgangers, and evil twins (or anyone else that isn’t you.)

Updated on: 01/19/2026