How we use Multi-factor authentication (MFA) to protect your account.

We use Multi-Factor Authentication (MFA) to protect your account and verify your identity.

When you reach out to welo Support (You can do that here on the Support Hub) about anything account related, we’ll send you a code via SMS or email to make sure you are really you.

What’s Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is a multi-step login process that prompts users to enter more information than just a password to confirm their identity. For example, along with the password, users might enter a code sent to their email, answer a secret question, or scan a fingerprint. 

What are the benefits of MFA?

• Quick and convenient verification when chatting with Customer Care.
• Protects your user data and online interactions.
• Safeguards your account from sneaky imposters, pesky doppelgangers, and evil twins (or anyone else that isn’t you.)

Updated on: 02/25/2026