> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.joinwelo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to test and identify internet speed issues on your welo network

If you suspect your internet connection isn’t performing optimally, you have a few options for checking network speed.

1. Check our [__status page__](https://status.joinwelo.com) to see if there’s an outage or any reported local issues affecting your speeds.
2. Conduct a hardwired speed test.                            
* Connect a device such as a laptop, PC, or tablet directly into your gateway with an ethernet cable.
* Put your device on airplane mode, open a browser and visit [__speedtest.net__](https://www.speedtest.net/).
* Click “GO” to start the speed test. A hardwired speed test result like this will let you know the speeds currently being supplied to your home.
3. Try an app direct speed test.
    * Open the Plume Home WiFi app on your smartphone and tap “Broadband” button on the home page.
    * On the Internet Status page, tap on the “Check speed” button.
    * These results will show what speeds your gateway is receiving.

Results from either test should show speeds at or very close to your current speed plan. Keep in mind that speed test results on a device over WiFi can be affected by a number of factors such as device placement or interference from other devices and neighboring networks. 

If you’re experiencing issues, try a[ factory reset](https://support.joinwelo.com/en-us/article/my-internet-stopped-working-118rhg2/) or reach out to our welo Support team via chat. [You can do that here on the Support Hub.](#open-chat).