> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to set up my welo equipment after it arrives

If you have your equipment in hand, you should be ready to get connected immediately. Here’s how:
1. Check for an email confirming that your welo services have been activated. This message should have come through on the day you received your equipment - whether by mail or technician. 
   * Can’t find your activation confirmation email? Send a chat to welo Support to confirm activation. You can do that here on the Support Hub.
2. Once you’ve confirmed your services are activated, **follow the installation instructions included with your equipment**.[ __You can also find them here__](https://www.joinwelo.com/docs/f/1020630/x/41db3a7cb6/welo-installguide.pdf).

###### **Appointment FAQs**
* If you need to rebook your tech appointment, reach out to welo Support, we’ll see what we can do to accommodate your request and (hopefully) get you moved to a better time.
  *  You can do that here on the Support Hub. 
* If you accidentally no-show for your appointment, welo Support can help, a new request will have to be submitted and your next appointment will be scheduled for a later date.
  * You can do that here on the Support Hub.