How do I reschedule my appointment?

**First things first: **Please ensure you received an email confirmation from welo with your current appointment date and time. We cannot rebook an appointment that has not yet been confirmed.

Let’s get you rescheduled.

If the date and time booked doesn’t work for you, contact the welo Support team via chat. 

At the moment, contracting welo Support is the only way to get a tech visit rescheduled.

Please note that preferred slots are not always guaranteed as it is dependent on the availability of technicians in your area. If the appointment you want is not possible, you will be booked for the next available date and time. 

We’ll send you an automated email once the new appointment has been confirmed. 

📝A few things to note:

• If this is your first time getting hooked up to welo, the technician will activate your home line and test it to ensure that the signal is optimal. They do not handle or connect welo equipment.

• Someone over the age of 18 must be present during the entirety of all appointments.

• You’ll get an email or text to let you know when your technician is on the way.

Updated on: 01/19/2026