> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.joinwelo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Does welo use refurbished equipment?

When it comes to equipment, we do our best to be as sustainable as possible. That means you may sometimes receive refurbished equipment. Here are some things to know about our refurbishing process:

* Every item has undergone rigorous testing to ensure it performs optimally.
* All refurbished items have been CPE Vendor Certified. That means our pros have looked at the equipment and given it their seal of approval. 
* Some gateways may still have minor cosmetic defects (but we love them anyway!)