Articles on: FAQ

60-day guarantee

Try welo internet completely risk-free with our 60-day money-back-guarantee.


Getting hooked up with a new internet provider can be a bit intimidating at times.


We get that.


With all welo internet plans, new customers get 60 days starting from their date of activation to see if we’re the right fit. If not, you can cancel and we’ll completely refund you. Couple that with our no term contracts makes switching to welo totally stress-free.


How does the 60-day guarantee work?


Our 60-day guarantee is available to all first-time welo customers. Our promise is simple: anyone trying out welo can cancel within their first 60 days of service and receive a complete refund.


Here are the qualifications that must be met in order to secure the 60-day guarantee:


✔️ You’re cancelling your welo services within the first 60 days starting from your activation date.


✔️ Your current owing account balance is $0.

✔️ It’s your first time as a welo customer.


⚠️ Suspected fraud and/or duplication of accounts:We reserve the right to refuse 60-day guarantee claims, suspend accounts, and withdraw credits from customers suspected of creating multiple accounts or abusing our promo and referral programs. Account and personal information may be used to identify and link fraudulent accounts and activity.


I want to use the 60-day guarantee.


If you don’t think welo is the right fit for you and wish to part ways, get in touch with us.


  1. Contact welo Support via chat.
  2. Give it to us straight—tell us the reason(s) why you’re feeling unsatisfied with your service, and if there’s anything we can do to improve.
  3. Confirm your cancellation date and details with the agent and ask to use your 60-day guarantee. You’ll have up to 10 days to request the use of your 60-day guarantee from your cancellation date.
  4. If you’re eligible (see criteria above), our finance team will issue a full refund once our warehouse has successfully received and scanned all returned equipment assigned to your account (we’ll give you a heads up once we have it). From there, allow 10-12 business days for the refund to show back up on your method of payment.

For more information about our 60-day guarantee, check out our Ground Rules.

Updated on: 01/19/2026